The energy market which recently opened up to competition is experiencing a new dynamic and an acceleration of the stakes involved in capturing customers and making them loyal.
In this context, the established actors are trying to set up multi-channel contacts with their customers directly, to optimise the existing self-care systems so as to provide them with a better service. Furthermore, involved in the ecology stakes, the utility companies are speeding up the establishment of totally dematerialised processes and services, that will guarantee cost optimisation. Finally, technological developments will enable new services to be created around sending objects by the Internet thereby favouring control of energy resources. There are so many stakes to which Atos Worldline with its various solutions can provide a response.
» Mobiles applications
» Field Force Management
» IVR system
» Management of incoming and outgoing contacts
» Creation and hosting of Internet sites
» Secure payment (SIPS)
» Strong authentication
» Secure storage and archiving